These Terms and Conditions (“Terms”) govern your use of [Website URL] (the “Website”) and every purchase you make from Velora Commerce LTD (“Velora Commerce”, “we”, “us”, “our”).
By browsing the Website, creating an account or placing an order, you confirm that you have read and agreed to these Terms and our Privacy Policy. If you do not agree, please do not use the Website.
Velora Commerce LTD is registered in [country of registration] under company number . Our registered office is Suite A, 82 James Carter Road, Mildenhall, United Kingdom, IP28 7DE.
Last updated: November 6, 2026.
2. Definitions
“Customer”, “you”: anyone who visits the Website or buys from us.
“Products”: the goods listed for sale on the Website.
“Order”: a request to buy Products placed through the Website.
“Contract”: the agreement between you and us formed when we accept your Order (see Section 5).
“Delivery Address”: the address you give us for shipping your Order.
3. Eligibility and Accounts
You must be at least 18 years old, or the age of legal majority where you live, to place an Order. If you are younger, you may use the Website only with a parent or guardian’s involvement.
Give accurate, complete and current information when you order or register.
Keep your account login private. You are responsible for all activity under your account.
Tell us right away if you suspect unauthorised use of your account.
We may suspend or close an account, or cancel an Order, if we suspect false information, fraud or misuse.
You can check out as a guest where this option is offered.
4. Products, Descriptions and Pricing
We do our best to describe and photograph every Product accurately. Colours may look slightly different on your screen, and packaging or minor design details may change when a manufacturer updates a Product.
Prices are shown in [currency] and exclude shipping, taxes and import duties unless stated at checkout. For international orders, customs duties and import taxes are your responsibility.
Pricing errors: if a Product is listed at the wrong price, we may cancel the Order and refund you in full, even after you receive a confirmation.
Availability: all Products are subject to stock. If an item is unavailable, we will contact you to offer a replacement, a delay or a refund.
Promotions and discount codes are limited to one per Order unless stated, cannot be combined, have no cash value and may be withdrawn at any time.
5. Orders, Payment and Shipping
Placing an Order. Your Order is an offer to buy. A Contract is formed only when we dispatch your Products or send you a shipping confirmation. We may refuse or cancel any Order, for example because of stock issues, suspected fraud or an error in the listing.
Payment. We accept [payment methods, e.g. Visa, Mastercard, PayPal]. Payments are handled by third-party providers, and we do not store your full card details. You confirm you are authorised to use the payment method you choose. We may run fraud checks before accepting an Order.
Shipping and delivery.
Orders are processed within [1–3] business days.
Estimated delivery time is [7–21] business days, depending on your location and the carrier.
Delivery dates are estimates, not guarantees. Carrier, customs or weather delays are outside our control.
A tracking number is sent by email once your Order ships.
Items in one Order may arrive in separate packages.
Please check your Delivery Address carefully. If a package is returned because the address was wrong or incomplete, re-shipping costs are yours.
Risk of loss or damage passes to you when the Products are delivered to your Delivery Address.
6. Returns, Refunds and Cancellations
Cancellations. You can cancel an Order before it ships by emailing [support email] with your order number. Once it has shipped, the return process below applies.
Returns. You may return a Product within [14] days of delivery if it is unused, in its original condition and packaging. To start a return, email [support email] with your order number and a short reason.
Items we cannot accept back (unless faulty or damaged):
Opened or used beauty and personal care Products, for hygiene reasons.
Pet toys and accessories that have been used by a pet.
Items damaged by misuse or normal wear.
Damaged, faulty or wrong items. Contact us within 14 days of delivery with your order number and clear photos. We will send a replacement or give a full refund, including original shipping, at no cost to you.
Return shipping. You pay return shipping for change-of-mind returns. We pay it if the error was ours.
Refunds. Approved refunds go back to your original payment method within [5–10] business days after we receive and inspect the return. Your bank may need extra time to show it.
Nothing in this section affects your statutory consumer rights.
7. Product Use, Warranties and Liability
Safe use. Read and follow the instructions that come with each Product.
Beauty and personal care: do a patch test first and stop using the Product if irritation occurs. Keep it away from eyes. These Products are cosmetics, not medical treatments. If you have allergies or a skin condition, check the ingredients and ask a doctor or dermatologist first.
Fitness equipment: inspect it before every use and stop if it is worn or damaged. Check with a doctor before starting any exercise programme, and stop if you feel pain or dizziness.
Pet products: always supervise your pet and choose a size that suits them. No pet toy is indestructible. Remove it if it is damaged or small pieces come loose.
Results. Product results vary from person to person. We do not guarantee any specific outcome.
Warranty. Products are supplied “as is” and “as available” to the extent allowed by law. This does not limit any warranty or right you have by law, including for faulty goods.
Limitation of liability. To the extent allowed by law, Velora Commerce LTD is not liable for indirect, incidental or consequential losses, or for loss of profit or data. Our total liability for any claim is limited to the price you paid for the Product concerned. Nothing in these Terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot legally be excluded.
Events beyond our control. We are not responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, strikes, carrier or customs disruption, or system outages.
8. Intellectual Property, Conduct, Privacy and Third-Party Links
Intellectual property. All text, images, logos, designs and other content on the Website belong to Velora Commerce LTD or its licensors. You may not copy, reproduce, sell or reuse them without our written permission.
Acceptable use. You agree not to:
use the Website for anything unlawful or fraudulent;
attempt to hack, overload, scrape or disrupt the Website;
file false claims or chargebacks, or post fake or misleading reviews;
use another person’s payment details or identity.
Reviews and submissions. If you post a review or other content, you keep ownership but give us a free, worldwide licence to display and use it on the Website and in our marketing.
Privacy. We collect and use personal data as described in our Privacy Policy and Cookie Policy.
Third-party links. The Website may link to other sites. We do not control them and are not responsible for their content or practices.
Indemnity. You agree to cover us against claims and costs that arise from your breach of these Terms or your misuse of the Website.
9. Governing Law, Changes, Termination and Contact
Governing law. These Terms are governed by the laws of [country or state]. If a dispute arises, please contact us first so we can try to resolve it within [30] days. If we cannot, the courts of [jurisdiction] will have jurisdiction.
Changes to these Terms. We may update these Terms at any time. The new version applies from the date it is posted on the Website. Orders you placed earlier stay under the Terms in force when you placed them.
Termination. We may suspend or end your access to the Website at any time if you breach these Terms.
General. If any part of these Terms is found unenforceable, the rest stays in force. Our failure to enforce a right is not a waiver of it. These Terms are the entire agreement between you and us about your use of the Website and purchases.
Contact us.
Velora Commerce LTD Email: contact@velloracommerce.com Address: Suite A, 82 James Carter Road, Mildenhall, United Kingdom, IP28 7DE
